Frequently Asked Questions
Everything you need to know about powering your lifestyle.
What types of devices are compatible with Pulse Charge products?
Our chargers and power banks are designed with universal compatibility in mind, supporting all major USB-C and Lightning-enabled devices including smartphones, tablets, and laptops from brands like Apple, Samsung, and Google.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout if you need your power solution sooner.
Do your products come with a warranty?
Yes, every Pulse Charge product is backed by a 12-month limited warranty that covers any manufacturing defects or performance issues under normal use conditions.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund.
Are Pulse Charge power banks safe for air travel?
Absolutely. All our portable chargers comply with FAA and TSA regulations regarding lithium-ion battery capacity, making them safe to carry in your carry-on luggage.
How can I track my package after it ships?
Once your order is processed, you will receive an email with a unique tracking number and a link to our carrier's website to monitor your delivery in real-time.